Technical Solutions Engineer
Core
Provide Tier 3 technical support and escalation for complex customer environments involving network hardware and software.
Role type
Senior Technical Solutions Engineer (Tier 3 TAC/Escalation)
Builds
Network infrastructure solutions for data center, campus, and routing environments
Domain
Networking, Data Center, Cloud Computing (via careerplan.io/jobs/744000105235805-technical-solutions-engineer-at-arista-networks)
Deliverable
client delivery
Required skills
Troubleshooting complex network environments, Triage, Analytical problem solving, Technical documentation, Linux administration, Networking protocols (BGP, OSPF, MPLS, VLAN, etc.), Packet analysis tools (tcpdump, Wireshark, IXIA)
Preferred skills
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell), Industry certifications, Prior TAC experience
Technologies
Linux, IXIA, tcpdump, Wireshark, BGP, OSPF, MPLS, VLAN, VRF, IPv4/IPv6, SNMP, NetFlow
Responsibilities
Respond to customer product inquiries via telephone and email, Troubleshoot hardware and software issues, Recommend corrective actions, Document recurring technical issues for product development
Seniority
Mid-to-Senior, hands-on IC
