ARC/Premium Support Engineer - L3
Core
Lead and drive troubleshooting on customer-reported issues for switching platforms (Juniper/Aruba), isolating hardware/software issues and providing final fixes.
Role type
Senior L3 Network Support Engineer (Individual Contributor)
Builds
Resolved network issues and operational support for CFTS customers
Domain
Networking (Datacenter, Enterprise Core, Wireless LAN)
Required skills
Layer 3 IP routing (BGP, OSPF, ISIS), Layer 2 technologies (VLAN, STP, LACP), Multicast protocols (IGMP, PIM), Wireless LAN technologies (Wi-Fi 7, AOS10), Authentication/Authorization (Radius, TACACS, NAC), PKI
Preferred skills
Advanced Datacenter technologies (VxLAN, EVPN, MC-LAG), Scripting (Perl, Python, Unix, Expect)
Technologies
Juniper (Junos, EX, QFX), Aruba (AOS-CX, CX 10000), Arista, Alcatel, Ixia, Agilent
Responsibilities
Lead troubleshooting on customer reported issues, isolate product issues at hardware/software level, replicate customer environments in lab, partner with Services teams for critical issues, mentor newly hired support engineers
Seniority
Senior, hands-on IC
