Technical Solutions Engineer
Core
Tier 3 technical support engineer resolving complex customer issues for networking products via phone and email.
Role type
Senior IC Technical Solutions Engineer (Tier 3 TAC)
Builds
Customer success and product stability for data center, campus, and routing environments
Domain
Networking (Data Center, Campus, Routing)
Deliverable
client delivery (via careerplan.io/jobs/744000103719553-technical-solutions-engineer-at-arista-networks)
Required skills
Troubleshooting hardware/software, Network protocols (BGP, OSPF, MPLS, VLAN, VXLAN, etc.), Linux administration, Packet analysis tools (tcpdump, Wireshark, IXIA)
Preferred skills
Scripting (Python, Perl, C++, Java), Cloud/Automation, Programming
Technologies
Linux, IXIA, tcpdump, Wireshark, BGP, OSPF, MPLS, VXLAN, Python, Perl, C++, Java
Responsibilities
Respond to customer inquiries via telephone/email, Troubleshoot installation/operation/maintenance issues, Document recurring technical issues, Collaborate with software/hardware engineering and product teams
Seniority
Senior, hands-on IC
