Technical Solutions Engineer
Core
Tier 3 technical support engineer diagnosing and resolving complex customer issues for networking products. (via careerplan.io/jobs/744000110259411-technical-solutions-engineer-at-arista-networks)
Role type
Senior IC Technical Solutions Engineer (Tier 3 TAC)
Builds
Customer success and product stability for data center and campus networking environments
Domain
Networking / Data Center Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting complex network environments, Triage, Analytical problem solving, Technical documentation, Linux administration, Networking protocols (BGP, OSPF, MPLS, VLAN, etc.), Scripting (Python, Perl, Shell)
Preferred skills
Industry certifications, Prior TAC experience, Experience with packet analysis tools (tcpdump, Wireshark, IXIA), Programming in C++/Java
Technologies
Linux, BGP, OSPF, MPLS, VLAN, VRF, SNMP, Python, Perl, Shell, tcpdump, Wireshark, IXIA
Responsibilities
Respond to customer product inquiries via phone and email; Troubleshoot hardware and software issues; Document recurring technical issues for product development; Collaborate with software/hardware engineering and product teams.
Seniority
Senior, hands-on IC
