Technical Solutions Engineer
Core
Top-level engineer providing Tier 3/escalation support for Arista's networking products and EOS protocols, working directly with customers and development teams to resolve complex technical issues.
Role type
Senior Technical Solutions Engineer (Tier 3 Escalation)
Builds
Network infrastructure solutions for data center, campus, and routing environments
Domain
Networking / Data Center / Cloud
Deliverable
client delivery
Required skills
Network protocol troubleshooting, hardware/software debugging, Linux administration, packet analysis tools usage, technical documentation
Preferred skills
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell), experience with IXIA, tcpdump, Wireshark
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF
Responsibilities
Respond to customer product inquiries via phone and email, resolve concerns regarding installation/operation/maintenance, troubleshoot hardware and software issues, document recurring technical issues
Seniority
Senior, hands-on IC