Gníomhaire Líne Áirithinte NDLS
Core
Handle customer calls and process NDLS (National Disability Living Scheme) applications and cancellations while adhering to data protection principles and organizational SOPs.
Role type
Customer Service Representative (NDLS)
Builds
NDLS application and cancellation processing for customers
Domain
Public Sector / Social Welfare / Customer Service
Deliverable
client delivery
Required skills
telephone communication, data privacy compliance, SOP adherence, attention to detail, multitasking, accuracy
Preferred skills
computer literacy, self-motivation, teamwork, ability to work under pressure
Responsibilities
Answer customer calls promptly, process NDLS applications and cancellations, ensure compliance with data protection principles, follow SOPs and scripts, manage confidential information securely, maintain professional image and conduct
Seniority
Entry-level / Individual Contributor