CPC Processor Customer Support
Core
Answering release of information telephone calls and inquiries accurately and timely for healthcare organizations.
Role type
Customer Support Specialist (Release of Information)
Builds
Patient data access and medical records release services
Domain
Healthcare / Health Data
Deliverable
client delivery
Required skills
Multi-line phone system operation, MS-Office proficiency, Data Entry, Medical Records handling, Proof Reading/Editing
Preferred skills
Experience in Insurance Claims Processing, Healthcare industry knowledge
Responsibilities
Answering release of information related telephone calls, reviewing and resolving inquiries via telephone/email/correspondence, documenting calls and resolutions in software systems, maintaining confidentiality of patient information, meeting productivity and quality assurance expectations
Seniority
Entry-level, individual contributor