CPC Processor Customer Support
Core
Answering release of information telephone calls and inquiries accurately and timely for healthcare organizations.
Role type
Customer support specialist (Release of Information)
Builds
Patient data access and medical records retrieval services
Domain
Healthcare / Health Data
Deliverable
client delivery
Required skills
telephone communication, medical records handling, data entry, HIPAA compliance, MS-Office proficiency
Preferred skills
insurance claims processing, proof reading/editing
Responsibilities
Answering release of information related telephone calls and inquiries accurately and timely, Reviewing, researching, resolving and responding to inquiries received via telephone, email or written correspondence, Documenting all calls, inquiries and resolution in detail in appropriate areas of software systems, Maintaining confidentiality of all information seen and heard within the boundaries of the role
Seniority
Entry-level, individual contributor