CPC Processor Customer Support
RemoteNo visa sponsorship
Core
Answering release of information telephone calls and inquiries accurately and timely for healthcare organizations.
Role type
Customer support specialist (Release of Information)
Builds
Patient data access and medical records retrieval services
Domain
Healthcare / Health Data
Deliverable
client delivery
Required skills
Telephone communication, Data entry, Medical records handling, MS-Office proficiency, HIPAA compliance, Attention to detail
Preferred skills
Experience in insurance claims processing, Proof reading/editing
Responsibilities
Answer release of information calls, Review and resolve inquiries via phone/email/correspondence, Document calls and resolutions in software systems, Maintain confidentiality of patient information, Meet productivity and quality assurance expectations
Seniority
Entry-level