Associate Client Service Manager
Core
Managing contracted IT services for UK public sector clients (specifically Police Forces) to ensure SLA compliance and operational continuity.
Role type
Associate Client Service Manager (IT)
Builds
End-to-end IT service delivery for government and public sector accounts
Domain
IT Service Management (ITSM) / Public Sector (UK Police)
Deliverable
client delivery
Required skills
ITIL V3 Foundation, Service Improvement Plans (SIP), Microsoft Power BI, SLA management, stakeholder management at all levels, risk management, transition to BAU operations
Preferred skills
SIAM experience, bespoke software applications, Mission Critical applications, UK Police Forces domain knowledge
Technologies
Microsoft Power BI, Microsoft Office Suite
Responsibilities
Assist Senior CSM with day-to-day management of contracted services; ensure services meet SLAs and quality standards; manage service escalations; produce monthly performance reports and credit calculations; support service transitions and new service acceptance; develop customer and third-party relationships; document, monitor, and improve services via SIPs.
Seniority
Mid-Senior, hands-on IC