Application Functional Support
Core
Manage application incidents, validate production changes, and define/improve support processes for the application landscape.
Role type
Application Functional Support Engineer
Builds
Stable application services and improved support processes
Domain
IT Service Management / Application Support
Deliverable
client delivery
Required skills
SQL, Unix, Ansible, Dynatrace, Cloud, Incident Management, Process Definition, Change Validation
Preferred skills
None stated
Technologies
SQL, Unix, Ansible, Dynatrace, Cloud
Responsibilities
Answer user requests and manage incidents, Define new practices and write procedures, Validate changes onto production, Monitor environments and KPIs, Re-instate services during incidents, Identify recurring issues and define action plans
Seniority
Individual Contributor
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