Gestor de operadores n0
Core
Monitoring and managing critical incidents and service outages for a public administration entity.
Role type
Level 0 Operations Technician (Incident Management)
Builds
Incident response workflows and service continuity for public sector clients
Domain
IT Operations / Public Administration
Deliverable
client delivery
Required skills
incident management, ticketing tools, phone support, office software, Catalan (fluent)
Preferred skills
Remedy, change management coordination
Responsibilities
Detect, analyze, and identify service incidents; escalate and track incidents with providers; communicate incident status to teams; generate procedural reports; validate changes to critical services; coordinate with providers during change execution.