IT Field Service Engineer m/w/d [Kziff. RM9111]
Core
On-site IT technician resolving IT incidents in municipal and public facilities, managing desktop PCs, notebooks, peripherals, and user accounts.
Role type
IT Field Service Engineer (Desktop Support)
Builds
Desktop and notebook hardware support, user account management, and peripheral configuration for public sector clients.
Domain
Public sector IT / Desktop Support
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting, user account administration, license management, ticketing system documentation, basic hardware replacement (RAM/SSD), driver/software configuration
Preferred skills
System partner coordination, complex repair escalation
Technologies
Desktop PCs, Notebooks, Peripherals, Ticketing Systems
Responsibilities
Respond to support requests and scheduled on-site visits, perform simple hardware replacements, escalate complex repairs to system partners, document all hardware and software issues in the ticketing system
Seniority
Entry-level to Mid-level, hands-on IC