Incident Management Consultant, ECC - Remote
Core
Handle complex major incident detection, provide guidance/coaching to analysts, and lead rapid response calls to closure for priority applications.
Role type
Senior IC incident management consultant
Builds
Incident resolution and stability for enterprise applications
Domain
Insurance / IT Operations
Required skills
Major incident handling, Rapid response leadership, Diagnostic execution, ServiceNow, MS Office tools, AI and automation, Deductive reasoning, Documentation
Preferred skills
Incident Command System (ICS), Incident Investigations, Incident Reporting, Power BI, Incident Response Operations
Responsibilities
Run diagnostics to determine validity of errors, Handle incident detection/situations, Lead rapid response calls and outages, Document dialog during Rapid Response calls, Provide guidance to team members regarding interdependencies, Communicate with all levels of leadership
Seniority
Mid-level, hands-on IC
