Service Delivery Manager IT H/F
Core
Organize and pilot IT managed services (infogérance) for multiple clients across diverse industries, ensuring production targets and financial contract objectives are met.
Role type
Service Delivery Manager (IT Managed Services)
Builds
IT support services (desk, proximity, workstation engineering, production) for multi-client portfolios
Domain
IT Managed Services / BPO
Deliverable
client delivery
Required skills
ITIL framework, remote management, management of managers, P&L management, SLA/SLR management, dashboarding, risk management, team leadership
Preferred skills
client relationship management, continuous service improvement, performance management
Technologies
ITIL
Responsibilities
Organize and pilot IT managed services, optimize client relationship and satisfaction, manage service provider activity and support teams, guarantee production and financial contract objectives, implement SI monitoring devices, analyze KPIs and propose action plans, coach delivery managers and team members
Seniority
Manager, hands-on leadership
