Service Delivery Manager - CDI - Casablanca H/F
Core
Manage and ensure quality of services delivered to clients, adhering to SLAs and contractual commitments while leading a multidisciplinary team.
Role type
Senior Service Delivery Manager
Builds
Client-facing service delivery solutions
Domain
IT Services / Digital Transformation
Deliverable
client delivery
Required skills
SLA management, incident and problem management, budget and resource management, client relationship management, ITIL methodology, Agile methodology, project management, leadership, multi-project coordination
Preferred skills
International environment experience, French and English fluency
Technologies
ITIL, Agile
Responsibilities
Manage service quality and SLA compliance, lead a multidisciplinary team, analyze service performance and implement corrective actions, manage complex incidents and problems, track client needs evolution, manage project budgets and resources, maintain continuous client communication
Seniority
Senior, hands-on IC with leadership