Service delivery manager
Core
Ensure management and quality of services delivered to clients, respecting SLAs and contractual commitments.
Role type
Senior Service Delivery Manager
Builds
Managed IT and digital services for enterprise and public sector clients
Domain
IT Services / Digital Transformation
Deliverable
client delivery
Required skills
SLA management, incident and problem management, budget and resource management, cross-functional team leadership, client relationship management, project delivery
Preferred skills
ITIL and Agile methodologies, international environment experience, multi-project management
Technologies
ITIL, Agile
Responsibilities
Monitor service performance and implement corrective actions, manage complex incidents and problems, track client needs and deploy adapted solutions, manage budgets and timelines for service delivery projects, communicate continuously with clients to address expectations
Seniority
Senior, hands-on IC