Experienced Functional Assistant (L1/L2 Support)
Core
Francophone Functional Assistant providing L1/L2 application support and acting as the main point of contact between users and IT teams.
Role type
L1/L2 Functional Support Specialist
Builds
IT support services and user communication channels
Domain
IT Support / Functional Analysis
Deliverable
client delivery
Required skills
Incident/Request/Problem management (ITIL), SQL query writing, L1/L2 application support, Production support processes, Fluent French (C1+), English (B2+)
Preferred skills
Java 8+ code reading and debugging
Responsibilities
Communicate fluently in French and English, Act as the main point of contact between users and IT teams, Handle incident, request, and problem management in line with ITIL standards, Perform standard SQL queries and understand code patterns for effective debugging, Provide L1/L2 application support with strong knowledge of production support processes
Seniority
Mid-level, hands-on IC