Customer service rep
Core
Handle customer inquiries via phone, email, and chat; process orders, returns, and exchanges; resolve complaints with empathy.
Role type
Customer service representative
Builds
Customer support interactions and order fulfillment
Domain
Food service / Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, active listening, multitasking, basic computer skills, basic math skills
Preferred skills
Previous customer service experience
Technologies
Customer service software
Responsibilities
Answer incoming customer inquiries via phone, email, and chat; Address customer concerns and complaints; Process orders, returns, and exchanges; Identify and escalate complex issues; Maintain comprehensive records of customer interactions; Meet or exceed customer satisfaction and performance metrics
Seniority
Entry-level
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