Mitarbeiter Kundenservice (m/w/d)
Hybrid
Core
First point of contact for customers, handling inbound calls, emails, and chats to resolve inquiries about orders, delivery status, payments, complaints, and returns.
Role type
Customer Service Representative
Builds
Customer support solutions and service process optimizations
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Phone communication, Email communication, Chat support, Ticket system documentation, Order management, Payment processing, Complaint handling, Return processing, Internal stakeholder collaboration, Process optimization
Preferred skills
Empathy, Solution-oriented approach, Reliability, Teamwork, PC proficiency (via careerplan.io/jobs/2506269-mitarbeiter-kundenservice-mwd-at-fahrrad-xxlde-gmbh-co-kg)