Ingénieur poste de travail N2
Core
Level 2 desktop support engineer responsible for incident resolution, technical documentation, and qualification of hardware/software for physical and virtual workstations.
Role type
Senior IC desktop support engineer
Builds
Production support for physical and virtual workstations
Domain
IT Services / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows 10, Office 365, Incident Management, Technical Documentation, Troubleshooting, English (Written/Spoken), PowerShell, SCCM, Service Now
Preferred skills
Master level expertise in desktop support
Technologies
Windows 10, Office 365, SCCM, Service Now, PowerShell
Responsibilities
Resolve or escalate Level 2 incidents via Service Now, write technical documentation and processes, qualify and test hardware/software, perform engineering on workstation solutions, study integration impacts for hardware/software/applications, maintain support instructions and documentation.
Seniority
Senior, hands-on IC
