Personnel Assistance Program Manager (PAS1)
Core
Manage and oversee the delivery of Personal Assistance Services (PAS) for employees with targeted disabilities within the US Department of Energy (DOE), ensuring compliance with the Rehabilitation Act of 1973 and coordinating daily support for activities of daily living (ADL) and work-related travel.
Role type
Program Manager (Non-Exempt)
Builds
Operational support services for DOE employees with disabilities
Domain
Government / Disability Services / Human Services
Deliverable
client delivery
Required skills
Program management, disability services coordination, Rehabilitation Act compliance, assistive technology familiarity, confidential information handling, emergency response coordination, reporting and metrics analysis, safe transfer practices, customer service
Preferred skills
Experience guiding individuals who are blind or have low vision, knowledge of 508 compliance standards, familiarity with DOE software applications, advanced proficiency in Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), understanding of security clearance procedures
Technologies
ZoomText, JAWS, Kurzweil, Dragon Naturally Speaking, Microsoft Office suite, DOE software applications
Responsibilities
Coordinate and schedule Personal Assistance Services (PAS) for employees, respond to emergency and short-notice assistance requests, review and approve cancellation requests, prepare monthly and quarterly reports on services rendered and costs, maintain relationships with employees and contractors, ensure compliance with DOE PAS guidelines and the Rehabilitation Act of 1973
Seniority
Mid-level, hands-on program management