Program Operations Support Manager
Core
Manage program operations including monthly invoicing, team onboarding/offboarding, project setup, and financial reporting for US federal government programs.
Role type
Senior Program Operations Support Manager
Builds
Monthly financial reports, dashboards, and program documentation for federal clients
Domain
US Federal Government / Defense & National Security
Deliverable
dashboards & analysis
Required skills
Microsoft Suite (Excel, Outlook, PowerPoint, Teams), Onboarding/HR operations, Financial reconciliation, Contract documentation management, Process improvement, Security clearance eligibility
Preferred skills
AI tool application (e.g., Microsoft Copilot), Stakeholder communication, Autonomous work, Customer service experience
Technologies
Microsoft Copilot, Customer database systems
Responsibilities
Manage monthly invoicing cycle from validation to audit readiness; Track labor, materials, and subcontractor costs; Lead team onboarding and offboarding processes; Prepare and distribute program reports and financial summaries; Maintain contract documentation and deliverable calendars; Document processes and develop SOPs; Manage smartcards and facility access; Escalate personnel concerns to leadership.
Seniority
Mid-Senior level, hands-on IC