Operations Manager: Sales Contact Centre
Core
Lead, motivate, and mentor a team of Sales and Customer Centric Team Leaders to deliver KPIs, CBBs, and SLAs for an inbound sales campaign facilitating US vehicle transactions.
Role type
Sales Call Centre Operations Manager
Builds
Inbound sales campaign for US vehicle transactions
Domain
Automotive sales / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
team leadership, coaching, mentoring, KPI management, SLA management, change management, sales operations management
Preferred skills
omni-channel customer operations management, BPO contact centre management, international customer experience management
Responsibilities
Lead and develop a team of Team Leaders, deliver against client and internal business deliverables, create a positive team culture, solve for internal and external customers.
Seniority
Mid-level management (3+ years required)