Senior Group Manager - Operations
Core
Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management while driving continuous improvement and excellent customer experience.
Role type
Senior Group Manager - Operations
Builds
Operational performance and customer experience
Domain
Business Process Outsourcing (BPO) / Contact Center
Required skills
Leadership, Change management, Effective coaching, Commercial acumen, Planning and organizational skills, MS Office
Preferred skills
Experience in a contact center/BPO environment, Experience managing a sales team
Responsibilities
Lead a team of operational leaders, Deliver contractual and commercial performance, Create a high-performing team, Build internal and external relationships, Ensure compliance to process and regulatory standards, Control and minimize costs, Drive continuous improvement
Seniority
Senior, hands-on IC