Team Leader: Sales Contact Centre (Night Shift)
Core
Lead and develop a team of inbound sales and service agents to facilitate vehicle sales transactions for US-based customers via phone and online platforms.
Role type
Sales Contact Centre Team Leader / Assistant Manager
Builds
Inbound sales and service operations for vehicle transactions
Domain
Automotive sales / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Team leadership, mentoring, coaching, KPI management, SLA adherence, conflict resolution, performance tracking
Preferred skills
Omni-channel operations management, BPO contact centre management, international customer service experience
Responsibilities
Motivate and coach agents to meet business deliverables, create a positive team culture, solve customer issues, manage team performance against KPIs and SLAs
Seniority
Mid-level management (3+ years experience)