Senior Group Manager - Call Centre Operations Night Shift
Core
Lead the Inbound Service, Sales, and Retentions Department to generate revenue and retain business through effective people, metrics, and project management.
Role type
Senior Group Manager - Call Centre Operations
Builds
Inbound service, sales, and retention operations for global clients
Domain
Business Process Outsourcing (BPO) / Customer Operations
Deliverable
client delivery
Required skills
People management, process management, technology utilization, strategic reporting, stakeholder engagement, team growth and development
Preferred skills
High-performance environment management, Contact Centre Leadership, Lean Six Sigma, Online Retail experience, Tertiary qualification in Contact Centre Management
Technologies
Contact center technology, MS Office (Word, Excel, PowerPoint)
Responsibilities
Create and instill a service, sales, and retentions culture; optimize staff performance; manage client relationships through reporting and engagement; drive continuous improvement
Seniority
Senior, hands-on IC