Team Leader - Outbound - Claremont, South Africa
Core
Lead and direct a telesales team to execute outbound calls, drive sales transactions, and support field sales operations.
Role type
Sales Team Leader (Outbound)
Builds
Sales transactions and customer engagement via telephone
Domain
Business Process Outsourcing (BPO) / Telesales
Deliverable
client delivery
Required skills
Sales team leadership, KPI management, team coaching, sales facilitation, staff motivation, shift management
Responsibilities
Manage team members to achieve sales targets, create a learning environment for associates, coach team members on duties, interact with team to update on progress, reduce attrition and absenteeism
Seniority
Individual Contributor (Lead/Supervisor)
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