Customer Success Rep
Core
Junior customer support representative providing basic technical support, issue logging, and escalation for a game-based employee training platform.
Role type
Junior Customer Support Representative
Builds
Game-based training platform for corporate clients
Domain
Corporate training / EdTech
Deliverable
client delivery
Required skills
verbal and written communication, issue logging, problem solving, relationship building, teamwork, active listening, independent action
Responsibilities
Engaging with clients to answer questions and solve platform problems, logging client issues in tracking systems, escalating complex issues to appropriate teams, learning the game platform basics, participating in local and national marketing events, building rapport with customers and prospects
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