Workplace Technology Support Technician
Core
Provides first-level IT support for hardware, software, and mobile devices, ensuring efficient and secure endpoint operations for employees.
Role type
Workplace Technology Support Technician (Level 1 IT Support)
Builds
Maintains reliable IT infrastructure and user access for airline staff
Domain
Aviation / Enterprise IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows/macOS/iOS/Android support, Active Directory, Intune, Jamf, M365 administration, SLA adherence, ITIL processes, inventory management
Preferred skills
CompTIA A+/Network+, Microsoft 365 Certified, SaaS application experience, ITSM tools (ServiceNow/Jira), MDM platforms, endpoint security tools
Technologies
Windows, macOS, iOS, Android, Active Directory, Intune, Jamf, M365, ServiceNow, Jira, SCCM, Tanium, CrowdStrike, Defender for Endpoint
Responsibilities
Provide first-level support for hardware, software, and mobile devices via phone, virtual channels, and in-person; Assist with new-hire provisioning including hardware setup and user access; Diagnose and resolve issues within SLA guidelines; Document interactions in ITSM system; Author knowledge base articles; Respond to after-hours critical issues; Conduct technology onboarding sessions; Provide on-site support for high-visibility events; Maintain hardware asset inventory; Travel to support multiple sites within Las Vegas Valley
Seniority
Mid-level, hands-on IC