Analyst Operations
Core
Coordinate and deliver Digital Change and Release Management, governing ITSM processes and driving continuous improvement for digital operations.
Role type
Digital Operations Analyst (ITSM/Change Management)
Builds
Digital ICT operations, change governance frameworks, and ITSM process improvements
Domain
Utilities (Water/Wastewater) + IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Change Management, IT Service Management, ServiceNow administration, CAB facilitation, risk assessment, Records Management, process improvement
Preferred skills
Stakeholder engagement, cross-functional collaboration, continuous improvement culture
Technologies
ServiceNow
Responsibilities
Coordinating and governing Digital Change and Release Management processes, Facilitating CAB and change governance forums, Reviewing and assessing technical and business risks, Administering change processes within ServiceNow, Monitoring compliance with change management standards, Producing reporting and insights for operational performance, Supporting ITSM practices including problem management and quality assurance
Seniority
Mid-level, hands-on IC
