Strategic Client Success Manager
Core
Strategic advisor managing high-value SaaS/enterprise software clients to drive adoption, retention, and business growth.
Role type
Senior Strategic Client Success Manager
Builds
Client retention, product adoption, and incremental revenue growth
Domain
SaaS / Enterprise Software
Deliverable
client delivery
Required skills
strategic consulting, account planning, cross-functional coordination, risk management, client education, relationship management, project management, technical aptitude
Preferred skills
Salesforce proficiency, real estate industry familiarity
Responsibilities
Serve as trusted advisor to key customers, manage client lifecycle from onboarding to growth, translate client needs into tactical actions, drive product adoption through engagement, coordinate cross-functional teams, identify expansion opportunities, proactively identify retention risks
Seniority
Senior, hands-on IC
