Client Success Manager
Core
Own portfolio of strategic client relationships from onboarding to renewal, ensuring strong account health, satisfaction, and retention.
Role type
Senior Client Success Manager (Strategic Accounts)
Builds
Long-term client value and retention within a SaaS and technology-enabled services environment
Domain
Circular economy / Waste management / SaaS / Technology services
Deliverable
client delivery
Required skills
Strategic account management, stakeholder management, commercial awareness, risk management, cross-functional coordination, QBR leadership, service performance monitoring
Preferred skills
Managing multimillion-dollar accounts, leading executive-level governance forums, experience in managed services or software delivery environments
Technologies
SaaS platforms, client engagement systems
Responsibilities
Manage strategic client accounts from onboarding through renewal; Develop and drive Strategic Account Plans; Monitor account health metrics and client sentiment; Lead Quarterly Business Reviews; Identify risks and service gaps; Coordinate cross-functional teams to resolve issues; Act as primary point of contact for critical client communications; Partner with internal stakeholders to improve service delivery and retention.
Seniority
Senior, hands-on IC with strategic focus
