Collections Field Rep I
Core
Entry-level field operations role supporting customer credit and collections through direct onsite engagement, service disconnections, and account resolution.
Role type
Entry-level field collections representative
Builds
Revenue protection initiatives and account resolution for residential and commercial customers
Domain
Energy utility / Collections
Deliverable
physical/clinical work
Required skills
Customer service, conflict resolution, communication, problem-solving, independent work, mobile device proficiency, driving
Preferred skills
None stated
Technologies
Mobile applications, Microsoft Office
Responsibilities
Conduct onsite visits to deliver termination notices, perform gas meter tasks (inspections, reads, shutoff, lock installation), review delinquent accounts, educate customers on payment plans, identify unauthorized use or fraud, complete field documentation
Seniority
Entry-level, hands-on IC