Field Collections Agent
Core
Visit customers in their homes to discuss outstanding arrears, identify sustainable solutions, and process payments.
Role type
Field Collections Agent
Builds
Repayment plans and account outcomes for customers with outstanding balances
Domain
Financial services / Debt collection
Deliverable
client delivery
Required skills
face-to-face communication, empathy, problem-solving, independent working, technology usage
Responsibilities
Visit customers to discuss outstanding arrears and available payment options, Manage both regulated and non-regulated accounts, Process payments and arrange suitable repayment plans, Reconnect customers with relevant client services and support, Explain the potential consequences of continued non-payment, Update account outcomes in real time using an iPad