Senior Debt & Revenue Protection Officer - Liverpool
Core
Field-based officer investigating energy debt, suspected theft, and welfare concerns for residential and business customers in Liverpool.
Role type
Senior field operations officer (revenue protection)
Builds
Sustainable debt resolution and safety interventions for customers
Domain
Energy utilities / Revenue protection
Deliverable
client delivery
Required skills
Energy industry experience, knowledge of energy theft and revenue protection, field investigation, problem-solving, independent decision-making, compliance with regulations
Preferred skills
Empathy, de-escalation techniques, safe working practices
Technologies
Smart meters, gas and electricity metering systems
Responsibilities
Visit customer premises to investigate debt, welfare concerns, suspected energy theft, and metering irregularities; Assess customer circumstances and agree sustainable resolutions; Identify and address immediate safety or metering concerns; Complete energy consumption assessments and support billing; Negotiate payment solutions and manage complaints; Work safely and independently in the field.
Seniority
Senior, hands-on IC