Senior Debt & Revenue Protection Officer - South West London
Core
Field-based officer investigating energy debt, welfare concerns, and suspected theft while supporting customers in South West London.
Role type
Senior field operations officer (energy)
Builds
Sustainable energy solutions and compliant billing outcomes for residential and business customers
Domain
Energy utilities / Revenue protection
Deliverable
client delivery
Required skills
Field investigation, welfare assessment, meter inspection, negotiation, compliance judgment, de-escalation, customer communication
Preferred skills
Energy industry experience, knowledge of energy theft mechanics, problem-solving
Technologies
Smart meters, gas meters, electricity meters
Responsibilities
Visit customer premises to investigate debt, welfare concerns, and suspected energy theft; Assess customer circumstances and agree sustainable resolutions; Identify and address immediate safety or metering concerns; Complete energy consumption assessments and support billing; Negotiate payment solutions and manage complaints; Work independently to de-escalate challenging situations while ensuring compliance.