Account Manager (New York)
Core
Account Manager responsible for building long-term relationships, driving revenue growth, and retention for the Fresha platform serving beauty, wellness, and self-care businesses.
Role type
Account Manager (SaaS)
Builds
Fresha platform (appointment booking, POS, customer management, marketing automation, loyalty, inventory, team management)
Domain
Beauty, wellness, and self-care industry; SaaS
Deliverable
client delivery
Required skills
Account management, revenue growth, retention, upselling, partner relationship management, commercial growth, SaaS experience, full sales cycle management, SMB sales, CRM usage
Preferred skills
Multi-selling, bi-lingual (English + Spanish/Thai/Mandarin), HubSpot experience
Responsibilities
Collaborate with commercial, marketing, and product teams; meet KPIs on monetization and retention; analyze reports to execute upsell plans; build meaningful relationships via face-to-face and video meetings; administer contact strategies to reduce churn
Seniority
Mid-level, hands-on IC