Customer Success Manager (Revenue Suite)
Core
Build and execute customer success processes for Stripe's Revenue Suite to help users activate, grow, and maximize their investment.
Role type
Scaled Customer Success Manager (Revenue Suite)
Builds
Scaled customer success motion and programs for Stripe's Revenue Suite
Domain
Fintech / Financial Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
complex regulated SaaS/Fintech product experience, business strategy analysis, technical conversation leadership, data navigation, organizational rigor, presentation skills
Preferred skills
experience in consulting, account management, or sales
Responsibilities
Scope, build, and execute processes to drive user success at scale; Manage account health via proactive outreach; Serve as a trusted product advisor delivering digital and 1:many content; Support customer expansion by identifying and surfacing opportunities
Seniority
Mid-Senior, hands-on IC
