Technical Support Engineer - Digital Marketing
Core
Senior-level technical support for enterprise applications, infrastructure, and cloud-based environments within a global digital marketing organization.
Role type
Senior IC Technical Support Engineer (Cloud/Infrastructure)
Builds
Reliable technology operations across distributed teams
Domain
Digital Marketing / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud troubleshooting, incident management, root cause analysis, AWS/Azure administration, IT service management processes, technical documentation, stakeholder communication, multi-issue prioritization
Preferred skills
Scripting, automation, monitoring technologies, networking
Technologies
AWS, Azure
Responsibilities
Provide technical support and troubleshooting for enterprise applications, systems, infrastructure, and cloud-based services; Investigate, diagnose, and resolve technical incidents and service requests efficiently; Monitor and troubleshoot AWS and/or Azure environments as part of daily technical operations; Analyze issues across applications, systems, infrastructure, and cloud environments to identify root causes; Collaborate with internal technology teams and distributed stakeholders to resolve complex technical problems; Document troubleshooting procedures, technical solutions, incident outcomes, and operational processes
Seniority
Senior, hands-on IC
