Service Desk Officer
Core
Providing Level 1 IT support and troubleshooting hardware, software, and Microsoft 365 issues for end users.
Role type
Service Desk Officer (Level 1 IT Support)
Builds
IT support services for end users
Domain
IT Services / Microsoft 365
Deliverable
client delivery
Required skills
Level 1 IT support, Microsoft 365 troubleshooting, hardware troubleshooting, software troubleshooting, user account management, ticket management, problem-solving
Preferred skills
Customer service, communication, explaining technical concepts simply, teamwork, independent work
Technologies
Microsoft 365, Outlook, Teams, OneDrive