Managed File Operations Lead
Core
Leading global operations for the Momentum Managed File Transfer platform, ensuring stability, security, and governance for client file transfer services.
Role type
Senior Operations Lead (Managed File Transfer)
Builds
Global Momentum Managed File Transfer platform and related services
Domain
Financial Services / Managed File Transfer
Required skills
Team leadership, Incident management, Change governance, Risk management, Client onboarding, Service delivery, Process standardization, Stakeholder management, Disaster recovery, Compliance enforcement
Preferred skills
Strategic planning, Technical discipline, Vendor management, Performance management, Capacity planning
Technologies
ServiceNow, Reporting tools, Dashboards
Responsibilities
Lead and manage the global Momentum Operations team; Own operational support model and incident response; Govern production implementations and client onboarding; Drive platform stability and continuous improvement; Serve as senior escalation point for clients and stakeholders; Enforce security controls and compliance obligations.
Seniority
Senior, hands-on IC with people management