Application Support Lead - SWIFT
Core
Operational leadership and technical escalation for ASX's SWIFT messaging and payments ecosystem, ensuring stability, security, and resilience of critical market infrastructure.
Role type
Senior IC Application Support Lead (SWIFT)
Builds
Production SWIFT messaging services, payment processing, and settlement systems for financial markets
Domain
Financial services / SWIFT messaging / Cloud infrastructure
Required skills
SWIFT Alliance Access (SAA), SWIFT Alliance Gateway (SAG), SWIFTNet, HSM, PKI, AWS, incident management, root cause analysis, disaster recovery, stakeholder communication, change management, automation, observability
Preferred skills
Financial market operations, cyber security, regulatory compliance, vendor management
Technologies
SWIFT, AWS, HSM, PKI, Middleware, Databases, Operating Systems
Responsibilities
Act as senior technical escalation point for complex SWIFT incidents and connectivity outages; Lead end-to-end troubleshooting across applications, HSM, PKI, and AWS services; Coach support analysts and establish operational procedures and runbooks; Monitor message flows, system health, and certificate expiry; Lead major incident response and post-incident reviews; Coordinate disaster recovery and business continuity testing; Plan and implement SWIFT software upgrades and security patches.
Seniority
Senior, hands-on IC
