Service Desk Technician
Core
Frontline IT support role serving internal staff and external airport partners to ensure smooth airport operations and passenger experience.
Role type
Service Desk Technician (Level 1/2)
Builds
Incident resolution, service requests, and operational technology support for airport systems.
Domain
Aviation / IT Operations
Required skills
Level 1/2 IT support, Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, Apple mobile device management, ServiceNow, basic networking, cyber security awareness, ITIL v4 knowledge
Preferred skills
Operational technology support, vendor liaison
Technologies
ServiceNow, Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, iOS/iPadOS
Responsibilities
Triage and resolve technology incidents and requests; support mobile device onboarding and compliance; troubleshoot basic networking issues; assist with cyber security processes; support critical airport operational systems.
Seniority
Mid-level, hands-on IC