Premium Onboarding Partner (POP) - CDMX
Core
Partner with DoorDash's highest-value merchants to provide a best-in-class onboarding experience, serving as their primary contact for setup, menu, and photo needs.
Role type
Senior Account Management Partner (Merchant Onboarding)
Builds
Seamless onboarding experiences for high-value restaurant and retail merchants on the DoorDash platform
Domain
Food delivery / E-commerce / Hospitality
Deliverable
client delivery
Required skills
Account management, strategic problem-solving, relationship building, issue prioritization and escalation, proactive customer support, CRM proficiency, complex Excel functions
Preferred skills
Hospitality industry experience, advisory-level support experience
Technologies
Salesforce, Microsoft Suite, G Suite
Responsibilities
Anticipate merchant onboarding issues and strategize solutions; serve as a Single Point of Contact for all onboarding concerns; promote retention through a high-quality first impression; escalate critical issues with cross-functional teams; develop expertise in DoorDash systems to drive positive merchant outcomes.
Seniority
Mid-level, hands-on IC