Service Delivery Consultant
Core
Leads large-scale projects focused on managing Maximo queue assignments, validating queue relevance, and improving incident survey and ticket quality processes.
Role type
Senior Service Delivery Consultant
Builds
Optimized IT service management processes and validated incident handling workflows
Domain
IT Service Management (ITSM) / Enterprise Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project management, process development and auditing, incident survey analysis, ticket quality assurance, global communication, negotiation
Preferred skills
Maximo experience, ITSM experience, Six Sigma training
Technologies
Maximo, ITSM tools
Responsibilities
Manage Maximo queue assignments and validate queue relevance, Develop and implement process improvements, Restore and analyze Incident Surveys and Voice of the Client, Ensure Ticket Quality and adherence to required elements
Seniority
Senior, hands-on IC
