Brandwatch, Customer Success Associate, Sales, APAC, Australia
Core
Manage a high-volume portfolio of Enterprise and Commercial customers using a tech-touch, one-to-many engagement model to drive product adoption, engagement, and retention.
Role type
Customer Success Associate (Tech-Touch)
Builds
Customer success journeys, digital touchpoints (webinars, email campaigns, in-app messaging), and scalable CS programs
Domain
SaaS / Social Listening & Media Intelligence
Required skills
Customer Success management, high-volume account portfolio management, tech-touch engagement model execution, data-driven decision making, CRM/CS platform proficiency, cross-functional partnership
Preferred skills
Digital customer engagement program design, customer lifecycle automation, playbook design, social listening platform knowledge, content creation
Technologies
Planhat, Salesforce, automation tools
Responsibilities
Manage a broad portfolio of customers using a scalable, one-to-many engagement model; Deliver value through digital touchpoints including webinars and email campaigns; Monitor and act on customer health signals to mitigate risk; Execute playbooks for onboarding and renewal readiness; Identify and escalate at-risk accounts; Maintain accurate data in the customer success platform; Partner cross-functionally with Sales, Support, Product, and Marketing