Brandwatch, Customer Success Associate, Sales, APAC, Australia
Core
Manage a high-volume portfolio of Enterprise and Commercial customers using a tech-touch, one-to-many engagement model to drive product adoption, engagement, and retention.
Role type
Senior IC Customer Success Manager (Tech-Touch)
Builds
Customer success journeys, digital touchpoints (webinars, email campaigns, in-app messaging), and automated workflows
Domain
SaaS / Social Listening & Media Intelligence
Required skills
Customer Success management, high-volume account portfolio management, tech-touch engagement models, data-driven decision making, CRM/CS platform proficiency, cross-functional partnership
Preferred skills
Digital customer engagement program experience, customer lifecycle automation, segmentation, playbook design, social listening platforms, content creation
Technologies
Planhat, Salesforce, automation tools
Responsibilities
Manage broad customer portfolios using scalable engagement models; deliver value via digital touchpoints; monitor customer health signals to mitigate risk; execute playbooks for onboarding and renewal; identify at-risk accounts; maintain accurate data in CS platforms; contribute to CS program optimization.
Seniority
Mid-level, hands-on IC