Account Manager Lead - North America - Enterprise
Core
Lead a team of Enterprise Account Managers to drive post-sales outcomes, customer retention, and expansion for ElevenLabs' AI voice and agent platforms.
Role type
Senior IC Enterprise Account Manager Lead (People Leadership & Strategy)
Builds
ElevenAgents (voice and chat agents) and ElevenCreative (speech, music, image, video generation) for enterprise clients.
Domain
AI / Generative Audio / Enterprise SaaS
Deliverable
client delivery
Required skills
Enterprise account management, post-sales leadership, revenue target ownership, team coaching, AI fluency, strategic account planning, renewal and expansion management, data-driven operational thinking
Preferred skills
Player-coach mindset, playbook design, executive relationship management, cross-sell motion design
Technologies
ElevenLabs, Salesforce, Gong, Sigma
Responsibilities
Lead and coach an Enterprise Account Management team; manage priority accounts directly; drive revenue outcomes through cross-sells and expansion; design repeatable playbooks for renewals and upsells; embed AI agents and automation into team workflows; build executive-level customer relationships; represent customer voice in leadership discussions
Seniority
Senior, hands-on IC with people leadership