Commercial Customer Success Manager (DACH; German-Speaking)
Core
Proactively drive new product attachment and effective strong relationships across the existing customer base through on-boarding, up-selling, and cross-selling while advocating for the customer internally.
Role type
Senior Customer Success Manager (DACH)
Builds
Customer trust, mutual trust, and growth opportunities within existing accounts
Domain
SaaS observability and security platform for the AI era
Deliverable
client delivery
Required skills
relationship management, up-selling, cross-selling, contract negotiation, overcoming pricing objections, usage trend monitoring, renewal risk identification, cross-functional collaboration, German language proficiency, DACH customer experience
Preferred skills
MEDDIC sales methodology, Command of the Message training
Technologies
Datadog platform
Responsibilities
Partner with the sales team to ensure smooth transition and onboarding experience, proactively build relationships with customers to create mutual trust, successfully carry out the full sales cycle for growth opportunities in existing customer accounts, act as an advisor to customers to ensure they are leveraging the Datadog solution effectively, monitor and identify usage trends to uncover renewal risks and promote greater adoption rates, collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Seniority
Mid-Senior, hands-on IC